Help Save Lives offers Free
Delivery to the UK on any order/products listed on Help Save Lives website. They must be pre-paid by credit & debit card,
cheque or bank transfer. Free delivery lead time is 2-4 days. Please enquire
for next day, outside UK or special deliveries.
Title of Goods
Risk in the Goods shall
pass on to the customer on delivery for UK customers and on dispatch for all
export orders. Title in the Goods shall not pass to the Buyer until final
payment has been made.
Payment for UK customers
and all export orders must be made by cleared payment before despatch. Payment
options include bank transfer, cheque and all major credit and debit cards.
Help Save Lives reserves the right to decline certain types of payment without
reason. Help Save Lives may also request payment before certain goods are
Written orders from
customers by fax, post or e-mail which clearly show the originating
organisation will be accepted as official orders. Help Save Lives will accept
no liability for miss ordering from the customer. Help Save Lives will also
accept orders from official Help Save Lives quotations with written acceptance
from the customer.
Payment/Credit & Debit
Using debit/credit cards
to make purchases via Help Save Lives website is a secure way to pay for your
goods and is as safe as booking through our telephone sales process.
All sensitive information,
including personal details as well as credit/debit card information, is kept
confidential through the use of our secure server software. This means that
information can only be exchanged between you and us and that a third party cannot
access this data
VAT will be charged at the current UK
VAT rate for all products, services and carriage charges except where
Customers claiming to be
exempt from VAT under the zero rated schedules must always submit a VAT
Exemption Certificate along with a written order otherwise VAT will be charged
and cannot be refunded.
Persons disabled or
chronically sick may be eligible for relief against VAT on certain products,
relating to domestic & personal use only. If you believe this is the case
please ask for details at the time of order. You can find full information on
the HMRC website or call us for help.
Please note that not all
products are eligible for zero rating.
Delivery of Goods
Delivery dates given by
Help Save Lives are approximate only and do not form part of the contract. Help
Save Lives accepts no liability if delivery dates are not met. Help Save Lives
reserves the right to amend its prices without prior notice.
Help Save Lives reserves
the right to update its published prices. The customer has the responsibility to
check product pricing and any discounts or special prices at the time of
All prices on the Help
Save Lives website include delivery to the UK unless otherwise stated. Delivery
charges for all enquires/orders outside of the UK will be quoted or charged to
Goods cannot be returned
without the prior permission of Help Save Lives. Goods must be returned
complete with the manufacturers packaging and instructions in an un-damaged and
Goods not returned in
accordance with the Terms and Conditions may either not be accepted or be
subject to a re-stocking, delivery charge and administration fee at the discretion of Help Save
Any alleged fault or delivery
shortages must be notified, in writing by the customer to Help Save Lives within
5 days of delivery.
Returning goods to Help
Save Lives is the responsibility of the customer. If the goods are returned
because of a fault by Help Save Lives or a valid product defect as stated in
these Terms and Conditions.
Help Save Lives may at its
discretion refund reasonable costs of return.
AED Cabinets: Any damages need to
be reported to Help Save Lives within 24hrs of delivery
Help Save Lives will under
no circumstances be liable for:
1) Faults or damage
resulting from wear and tear, neglect, improper use by the customer, or failure
of the customer to comply with the manufacturer's instructions.
2) Products which have been adjusted,
altered, adapted or repaired.
3) The suitability of any Products for any
particular purpose or use whether or not the purpose or conditions were
communicated to Help Save Lives.
and Omissions Excepted
Every effort is made to
keep our website pricing and content description free of mistakes. In the event
of a mistake in pricing, Help Save Lives reserve the right to withdraw a
product from sale.
All Help Save Lives website images and
descriptions are intended as a guide to the products appearance and description
only, all items pictured which are additional to the core product are displayed
for guidance purposes only unless otherwise specified in the product