0208 127 0210
Free UK Delivery

Terms & Conditions

Free Delivery on all orders

Help Save Lives offers Free Delivery to the UK on any order/products listed on Help Save Lives website. They must be pre-paid by credit & debit card, cheque or bank transfer. Free delivery lead time is 2-4 days. Please enquire for next day, outside UK or special deliveries.

Title of Goods

Risk in the Goods shall pass on to the customer on delivery for UK customers and on dispatch for all export orders. Title in the Goods shall not pass to the Buyer until final payment has been made.


Payment for UK customers and all export orders must be made by cleared payment before despatch. Payment options include bank transfer, cheque and all major credit and debit cards. Help Save Lives reserves the right to decline certain types of payment without reason. Help Save Lives may also request payment before certain goods are ordered in.
Written orders from customers by fax, post or e-mail which clearly show the originating organisation will be accepted as official orders. Help Save Lives will accept no liability for miss ordering from the customer. Help Save Lives will also accept orders from official Help Save Lives quotations with written acceptance from the customer.

Payment/Credit & Debit Card Security

Using debit/credit cards to make purchases via Help Save Lives website is a secure way to pay for your goods and is as safe as booking through our telephone sales process.
All sensitive information, including personal details as well as credit/debit card information, is kept confidential through the use of our secure server software. This means that information can only be exchanged between you and us and that a third party cannot access this data

VAT Exemption

VAT will be charged at the current UK VAT rate for all products, services and carriage charges except where specified.
Customers claiming to be exempt from VAT under the zero rated schedules must always submit a VAT Exemption Certificate along with a written order otherwise VAT will be charged and cannot be refunded.
Persons disabled or chronically sick may be eligible for relief against VAT on certain products, relating to domestic & personal use only. If you believe this is the case please ask for details at the time of order. You can find full information on the HMRC website or call us for help.
Please note that not all products are eligible for zero rating. 

Delivery of Goods

Delivery dates given by Help Save Lives are approximate only and do not form part of the contract. Help Save Lives accepts no liability if delivery dates are not met. Help Save Lives reserves the right to amend its prices without prior notice.
Help Save Lives reserves the right to update its published prices. The customer has the responsibility to check product pricing and any discounts or special prices at the time of ordering.
All prices on the Help Save Lives website include delivery to the UK unless otherwise stated. Delivery charges for all enquires/orders outside of the UK will be quoted or charged to the customer.


Goods cannot be returned without the prior permission of Help Save Lives. Goods must be returned complete with the manufacturers packaging and instructions in an un-damaged and re-saleable condition.                                                                                                                                                                                       
Goods not returned in accordance with the Terms and Conditions may either not be accepted or be subject to a re-stocking, delivery charge and administration fee at the discretion of Help Save Lives 

Any alleged fault or delivery shortages must be notified, in writing by the customer to Help Save Lives within 5 days of delivery.

Returning goods to Help Save Lives is the responsibility of the customer. If the goods are returned because of a fault by Help Save Lives or a valid product defect as stated in these Terms and Conditions.

Help Save Lives may at its discretion refund reasonable costs of return.

AED Cabinets: Any damages need to be reported to Help Save Lives within 24hrs of delivery

Help Save Lives will under no circumstances be liable for:

1)  Faults or damage resulting from wear and tear, neglect, improper use by the customer, or failure of the customer to comply with the manufacturer's instructions. 
2)  Products which have been adjusted, altered, adapted or repaired.
3)  The suitability of any Products for any particular purpose or use whether or not the purpose or conditions were communicated to Help Save Lives. 

Errors and Omissions Excepted

Every effort is made to keep our website pricing and content description free of mistakes. In the event of a mistake in pricing, Help Save Lives reserve the right to withdraw a product from sale. 
All Help Save Lives website images and descriptions are intended as a guide to the products appearance and description only, all items pictured which are additional to the core product are displayed for guidance purposes only unless otherwise specified in the product description.

Right to Refuse

We reserve the right to refuse the sale if we have reasonable cause to believe you are not eligible to purchase these products or are liable to abuse them.